Frequently Asked Questions for our Schools and Early Childhood Centres
HOW DO I PAY FOR MY PHOTOS?
The options options for payment are:
- You can pay for your order through the online system by going back into your account at https://www.inspirephotocart.co.nz and logging in at the top of the screen. Going to the 'my account' option at the top of the screen where you will see a list of your orders. If you then click on your order, there are all payment options on that page - Paypal/credit card/online banking.
- Give us a call on 04 384 8009 and pay using Visa or Mastercard over the phone
- Come along to our studio to pay via Eftpos, Credit Card or Cheque
- Pay Directly into our ANZ Bank account 06-0513-0279246-27, quoting your order number and name as a reference
I ordered digital files, where are they?
High Resolution digital files are processed at the same time as physical prints and so will be ready at the same time as those orders being dropped to the centre. We send High Resolution digital files via a Dropbox link for you to download on to your computer. If you have not received this link after the orders have been dropped back at the school, please check your junk mail before contacting us.
Low Resolution digital files are downloadable via your order email once you have paid in full. These are not at a high enough quality for printing, but great for viewing on a Smartphone and for uploading to social media. These images will be sold and downloaded 'AS IS' from the online gallery. Alternatively, once paid for you can go to our online ordering website and view your account. Once you have clicked on your order, the links will appear underneath the thumbnail of the images.
Low Resolution digital files are downloadable via your order email once you have paid in full. These are not at a high enough quality for printing, but great for viewing on a Smartphone and for uploading to social media. These images will be sold and downloaded 'AS IS' from the online gallery. Alternatively, once paid for you can go to our online ordering website and view your account. Once you have clicked on your order, the links will appear underneath the thumbnail of the images.
I ordered digital files but selected for the order to be posted.
If you have only ordered digital files, then we will refund the $6 postage fee back to you. If you have paid via Paypal, we will manually refund this; if you pay via online banking, we will require the bank account number to refund to.
When will my photographs be ready to collect/posted/delivered?
Approximately 4 weeks from when you received the gallery invite from your school or centre. Exact dates for gallery close, earlybird expiry and delivery/drop off will also be outlined in this email. Orders that are labelled 'studio collection' or 'to be posted' will sent or ready at the same time as orders that will be dropped off at the centre. If you selected 'studio collection', we will call you when your order is ready to be collected. If you have ordered digital files, we will email you a link
Orders placed outside of the Earlybird ordering period are classed as "Late Orders" and take a little bit longer as they are not batch processed like the others. We usually ask people to allow 3 weeks for the processing of late orders.
Orders placed outside of the Earlybird ordering period are classed as "Late Orders" and take a little bit longer as they are not batch processed like the others. We usually ask people to allow 3 weeks for the processing of late orders.
When do I need to pay for my order?
Orders need to be paid for before they are processed. We ask that payments be made by the end of the Earlybird ordering period so they can be processed with the other orders. Outstanding payments after the cut off date are deleted from our system. Your photos can be re-ordered by logging back onto the website and re-placing your order. However, after the gallery closing date the prices switch to our Standard Pricing and will need to be collected from our studio or have postage paid.
Can I change my order once I have placed it?
Unfortunately, once an order is placed through the online system it cannot be changed. If you want to make any amendments you can either call or email us with your order number and the changes you would like to make and we can do this manually on our end.
Are there any discounts for ordering more than one photo?
We offer a discount when three or more copies of the same photo, at the same size, are ordered. We also offer a discount on digital files for school and kindergarten photo shoots: the first file is charged at $40 and subsequent files are reduced to $30 each. There are also numerous packages available for you to choose from on the ordering system.
What is included in the price for digital files?
The price of the digital high resolution (4000 pixel long edge) file includes:
Digital files are a great alternative to purchasing loose prints, Use this option for a more cost-effective way of producing large quantities of the same image.
Please monitor your inboxes, as your Dropbox link to the image(s) are emailed out when prints are delivered back to school/kindy and may get caught in your spam filter.
If you order images of your child with their friends, we advise that you check with the parents of any other children in the image before uploading to social media/internet. Inspire Photography does not bear any responsibility for purchased images of multiple children that are shared on social media.
- The image exported as a Jpeg
- Exported with both black + white and colour versions
- The right to reproduce the image, but not for resale. This means you can print as many copies in whatever sizes you like, upload and share them to social media, and email them to friends and family. This seems to be the most cost effective way to print large quantities and sizes.
- Dropbox hosting ready for download
Digital files are a great alternative to purchasing loose prints, Use this option for a more cost-effective way of producing large quantities of the same image.
Please monitor your inboxes, as your Dropbox link to the image(s) are emailed out when prints are delivered back to school/kindy and may get caught in your spam filter.
If you order images of your child with their friends, we advise that you check with the parents of any other children in the image before uploading to social media/internet. Inspire Photography does not bear any responsibility for purchased images of multiple children that are shared on social media.
WHAT HAPPENS IF I MISS THE CUT-OFF DATE?
The gallery will still be available for ordering from after the closing date, there are a few differences to the initial scheduled ordering period:
(1) You will need to either collect your order from our studio or opt to have prints posted out to you at home (P+P $6)
(2) The pricing of the photos will change to standard pricing
(3) The centre will not receive any fundraising commission from your order.
We do not delete any shoots from the previous years, they are stored in our archives. If the gallery for your shoot is no longer available, you can make an appointment to come and view and order at the studio
(1) You will need to either collect your order from our studio or opt to have prints posted out to you at home (P+P $6)
(2) The pricing of the photos will change to standard pricing
(3) The centre will not receive any fundraising commission from your order.
We do not delete any shoots from the previous years, they are stored in our archives. If the gallery for your shoot is no longer available, you can make an appointment to come and view and order at the studio
I'M NOT SURE IF I HAVE PAID OR NOT?
If you do not receive payment confirmation via email it is likely we have not received your payment, please check your junk mailbox and bank statement, and contact us if you have any queries.
WHY WAS MY ORDER WAS DELETED?
If you have placed an order and have not made payment before the Earlybird pricing expires, it will be deleted from the system. There is usually at least one reminder as a bulk email from Inspire to remind parents of this, as well as a payment reminder email from us if your order is still unpaid - please check your junk mail filter if you are not receiving these. If there are any issues with making payment for your order, please contact us at the studio on 043848009 or email us immediately to try and avoid removal of your order from the system. There is currently no option for payment plans - payment must be received in full before we print your order.
I ORDERED DIGITAL FILES BUT SELECTED FOR THE ORDER TO BE POSTED.
If you have only ordered digital files, then we will refund the $6 postage fee back to you. If you have paid via Paypal, we will manually refund this; if you pay via online banking, we will require the bank account number to refund to.
I DOWNLOADED MY IMAGES BUT YOU HAVE UPLOADED THE WRONG SIZE?
Please check what you are downloading. If you see ‘KB' after image size, you have only downloaded the thumbnail and this will not print out at high resolution. High res images are usually between 1.5-5MB. Otherwise if you still are having problems, please call us on 043848009.
I FORGOT TO DOWNLOAD MY DIGITAL IMAGES, CAN I STILL ACCESS THEM?
Yes, although we do ask customers to download and check their images ideally within 7 days, and preferably to let us know they have downloaded ok. Its also highly recommended to back up your images somewhere else in case of hardware apocalypse. We do delete Dropbox folders after a minimum of 4 weeks, so if we are required to resend your digital files, there is a $5 reupload fee to cover our time spent accessing archives, downloading catalogues, exporting your images and relinking you to Dropbox.
How much editing is done with the images?
All images on the gallery are adjusted for colour balance and exposure.
We do retouching on everything ordered to ensure you are looking your best; small adjustments such as spot removal, small marks and scratches are generally carried out as routine on ordered prints. We do not remove or adjust scars or permanent features. Our style is very natural so we don't go over the top as we want you to still look like you!
If there is anything you would like us to pay particular attention to, please make a note on your order outlining this. Please note that for more specialist retouching work, such as glasses reflection removal, minimising dribble/large marks or other bespoke adjustments, there is an additional charge of between $10 to $50 depending on the work required. We will contact you if this is the case .
Payment is required in full before our Photo Technician carries out any retouching work.
We do retouching on everything ordered to ensure you are looking your best; small adjustments such as spot removal, small marks and scratches are generally carried out as routine on ordered prints. We do not remove or adjust scars or permanent features. Our style is very natural so we don't go over the top as we want you to still look like you!
If there is anything you would like us to pay particular attention to, please make a note on your order outlining this. Please note that for more specialist retouching work, such as glasses reflection removal, minimising dribble/large marks or other bespoke adjustments, there is an additional charge of between $10 to $50 depending on the work required. We will contact you if this is the case .
Payment is required in full before our Photo Technician carries out any retouching work.
Can I screenshot my photo?
No. This is copyright infringement.
Please do not screenshot and use our images without our written permission, just as we would not use your images for advertising and marketing our business without evidence of your agreement.
Please do not screenshot and use our images without our written permission, just as we would not use your images for advertising and marketing our business without evidence of your agreement.
Why do you have two types of pricing?
It is more efficient for our costings as a business to batch edit, print and pack as many orders together as possible. This saving is passed on to you our customer. Earlybird pricing is also an incentive for parents to get their orders in and back within the allotted time period. As parents ourselves, we appreciate that sometimes deadlines go by-the-by while life takes over, so we are pleased to be able to fulfill orders from any school and kindys shot by Inspire in the last 8-10 years. However, the time taken to correspond back and forth, rootle through the archives to locate the files in question, digitally adjust (as required), print up individually (without bulk pricing) and then pack and complete the process takes significantly longer and unfortunately we need to meet those extra costs as a business, hence, Standard pricing comes into effect after cut off dates.
CAN I PREVIEW THE PHOTOS IN BLACK AND WHITE BEFORE I BUY THEM?
The gallery images are all colour-corrected and can be viewed in black and white on the gallery by clicking on the individual image, then on the 'palette' icon at the top of the image. You can also arrange a time to view and order at the studio depending on our availability if you are having difficulty with the online system.